Frequent Asked Questions

Please use this document as a reference for anything Cancun


How do I make a reservation?

Call us at 1-(800), - Toll free and one of our Medical Concierges will contact you promptly In MedCare Cancún website we have listed an array of services to enjoy during your vacations. At first, you will fill out a contact form and a Medical Concierge will send you information of any requested service and estimated cost, schedule, inclusions, and when you have decided, will proceed with the payment and will send you a confirmation receipt and you will be ready for the adventure.

Can I book a Travel package with MedCare Cancún?

MedCare Cancún offers Taylor-made travel arrangements; we have access to our own reservations systems that specialize in all resorts in Mexico. We have over 1870 hotels to choose from and many different packages that we can put together for you budget that can include airfare.

How do I make a change in my reservation?

Call us at 1.800- toll free and one of our Medical Concierges will contact you promptly to assist you with any change, be informed that additional fees might be involved and dates and services are subject to availability.

Why should I purchase the Travel Protection Plan?

You’ve saved, you’ve waited, and now you’re all set to go on vacation. Preparing for your vacation includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing the Travel Protection Plan, you can help protect yourself against cancellation penalties, medical costs, baggage loss and delays, as well as gain access to a wide range of traveler’s assistance services. Call HUB Patient Care, at 1-(800), for more information.

Where can I call for more information?

You may call HUB Patient Care, at 1-(800) -Toll Free with any questions regarding any medical treatment and travel. The Medical Care representatives will be happy to assist you.

What if I need to cancel my reservation?

You may call HUB Patient Care, at 1-(800), with any questions regarding canceling your trip. Cancellation fees might apply according to cancelation policies.

What’s included in the price of my travel?

As outlined per individual travel itinerary.

What’s not included in the travel itinerary?

Personal expense money, Visas, passport fees, personal insurance & medical fees, Excess baggage fees & tips for porters. Sightseeing, visits & entrance fees & transportation other than those specified on tour pages. Explore More optional activities such as mountain biking, speed boat rides, etc... Flights unless specified on individual tour itineraries. Reciprocity Taxes for some nationalities – check individual tour itineraries for more information. Departure Taxes at airports – check individual tour itineraries for more information.

Do I need a credit card to book my travel services?

We cannot place your travel package unless is paid with a valid credit card.

Is it secure to provide my credit card information?

Your information is safe our Tour Operator partner Price Travel, is secured by GeoTrust, so your credit card and personal information is safe. Your information is encrypted prior to being sent over the internet using SSL-3 security protocol.

Does it cost me anything to change my air itinerary?

It depends on the terms of the air reservation. Please be sure to check your invoice for the terms and conditions pertaining to your air reservation.

Will the tour manager speak English?

Yes, all of our Tour Managers and Tour Drivers speak English. Some speak additional languages, but your tour will be conducted in English.

Are the hotels air-conditioned?

The majority of the hotels have air conditioning.

Why we should Travel to improve my Health?

With medical tourism, you can travel to parts of the world where hospitals and physicians specialize in certain elective procedures or complicated surgical procedures. And you won't necessarily have to break the bank either. Equally important, waiting times tend to be considerably less if you plan your medical vacation accordingly. Medical Vacations can be affordable. Medical Tourism provides healthcare Options, Health Care Costs-Effective, No Waiting Times.

Is Medical Tourism affordable in Cancun Mexico?

Traveling overseas for medical care is not only restricted to cost-saving purposes; a growing percentage of international patients travel overseas to take advantage of advanced medical technology and speedy medical services. The reduced cost of living in Mexico also means the expenses on hotels and leisure activities does not significantly add to your overall treatment cost. The low cost of healthcare in Mexico does not suggest that the quality of treatment is compromised. Cancun is well known for its wide stretch of beautiful sandy white beaches, which form the major draw for thousands of tourists each year.

What to Pack?

Depending on the type of surgery you have, you might feel sore and immobile, so make sure you pack comfortable, easy to wear clothes. If you are undergoing breast implants, pack loose, long t-shirts that can be easily worn during the first weeks after your surgery. Also, use an overnight bag with a handle and wheels and avoid using a shoulder bag.

Tours and Activities

Things you will never forget when you go in a tour:

Bring some cash with you, around $20 or $30 usd p.p.

You do not need to bring with you a lot of bottles of water or provisions like you are going into a safari, at any places there are stores, restaurants or meeting points, that offers bottle of purified water and beverages, food, snacks, and restroom service.

If you are going to Xcaret, Xel-Ha, or any kind of park like this, please remember that you will not be able to use the regular sunblock or tanning lotions that you find in any place, protecting the nature they only permit to use bio-degradable sun block or tanning lotion.

Why Chichen Itza is considered one of the new world wonders?

Chichen Itza, is now considered as a new world wonder, by it's impressive architecture and ancient design, Have you ever asked yourself, why and how the Mayan build such precise pyramid, thousand years ago, when nobody knows about this kind of architecture?

The Chichen Itza principal Pyramid named El Castillo or Kukulcan Pyramid, is an amazing place full of history and traditions, each side of the pyramid have 91 steps in their stairs and if you multiply that for 4 sides, the result is 364 nad the final step is 365, it means each day of the year.

Chichen Itza, was one of the most important ceremonial centres of the Mayan culture, there, the great astrologysts and scientists have the principal schools and convivence places.

Chichen Itza was constructed stone by stone, without glue or concrect, only calculating the exactly place that one and another stone, match together, and then in the equinox, when the sun is on the zenith, the Kukulcan Snake goes down the stairs, that is one of the great reasons why because Chichen Itza is considered a new world wonder.

Do you suggest Xcaret Park or Xel- Ha?

We cannot suggest one or another in particular, we suggest you both, because there are so different.

Xcaret is natural Eco-park, that blend the nature greatness of the Mayan zone and the Mexican traditions, there you will enjoy the magnificent activities that they have there, like snorkeling, swim with dolphins, aviary, restaurants, inlets, beach, ball game courts, and a lot of things to know and do there, also you will have amenities as lockers, towels, snorkel equipment, etc.

Xel-Ha is totally different, it is a great natural place, considered as a Natural wonder of Mexico, there you will take a relaxing day and go into the jungle, going through the inlet, or exploring the mystical submarine caves that it have, also you will find an incredible diversity of marine species, swim with dolphins, eat in all the international restaurants that it have.

Remember each one is different from another, we suggest both because we love both too.

Things to do

Cancun Water sports:

Cancun water sports will delight your taste for adventure. In Cancun water sports are some of the best scuba diving, snorkeling and sport fishing in the world! You can even charter your own sailboat with crew and equipment for an unforgettable day.

Cancun Adventure:

You will always have things to do during your stay in Cancun. Check out some of the ideas that will help with planning and fun filled your Cancun vacation. You can enjoy a great variety of water sports, championship golf courses, enjoy with your family our world renowned eco-parks, or just lie back on the beach.

Cultural and Ecological Activities:

You can take a side trip to see the Mayan Ruins. Visit the ruins of Chichen Itza, witness a Mayan ball game and enjoy a traditional Yucatecan meal but for those looking for nature is visiting the eco-parks like Xcaret and Xel-ha. The aura of mystery and majesty still lingers around the Mayan archaeological sites such as Chichen Itza, Tulum and Coba to mention a few. These are all within easy reach of Cancun by any kind of vehicle. The Mayan Culture at its best!

Chichen Itza:

One of the largest and best preserved of the Mayan archaeological sites, The name Chichen Itza is derived from the Mayan language: "Chi" - mouth, "Chen" - well and "Itza" - the tribe that inhabited the area, the mathematical precision used in aligning its tall stone temples with the planets still amazes scientists today. Chichen Itza is the most visited archaeological site in the peninsula of Yucatan, due to its extraordinary architecture beauty and its geographical location. It was founded in the year 514 of our era by the priest LAKIN CHAN who was also called Itzamna. This is why their people were called since the foundation, chanes or itzaes, each spring and fall equinox, the great temple of Kukulcan casts a pattern of alternating triangles of light and shadow that seem to form a snake descending its steps, a phenomenon that attracts tens of thousands of tourists each year. Some of its most famous structures include the Ball Court, the Temple of a Thousand Warriors, and the Observatory.


Tulum is the site of a pre-Columbian walled city serving as a major port for Cobá. The ruins are situated on 12-meter (39 ft) tall cliffs, along the east coast of the Yucatán Peninsula on the Caribbean Sea in the state of Quintana Roo Mexico, Tulum was one of the last cities inhabited and built by the Mayans, it was at its height between the 13th and 15th centuries and managed to survive about 70 years after the Spanish began occupying Mexico. One of the best-preserved coastal Maya sites, Tulum is today a popular site for visitors. Curled up between the white sand that draws the crystalline beaches of the Caribbean Sea and the exuberant tropical forest lie the enigmatic Mayan site of Tulum, It is located 160 Km from Cancun Quintana Roo Mexico, in the North border of the reserve of the Biosphere of Sian ka'an. Tulum is divided in three different areas, the Hotel Zone, the Town and the Archaeological Zone. Tulum have some of most spectacular beaches of the Caribbean coast; many even consider Virgins and it is distinguished by its simple architecture that demonstrates a deep respect by environment; their rustic cabins and small hotels were altogether constructed harmonies with the natural beauty of the area.


Will take you to the "little inlet" (Xcaret) in the Mayan language, for over a thousand years was one of the most important ports on the extensive Mayan trade routes. Today, Xcaret is an amazing eco-archaeological park facility where you'll spend a wonderful day enjoying its underground rivers, the inlet, the aquarium which includes the turtle farm, a Mayan museum, botanical gardens, archaeological site, and the recently inaugurated "Paradise River" and "Paradise Bridge" (a unique exhibit of a Mexican Cemetery.) As well enjoy the show at night, with more than 300 actors on stage, with a musical journey through the history of Mexico since pre-Hispanic times to the present folkloric days, with all the colorful costumes, and dancing.


We are ready to travel with you an explore a nature's wonders, snorkel in beautiful natural aquarium and the clear blue water of Xel- Ha a natural inlet filled with multicolored tropical fish and rock formations. Ride a giant inner tube downriver on the gentle current as you float through the green mangroves towards the inlet and the sea. Xel - Ha has all the services and facilities for your comfort besides other optional activities, such as swimming with the dolphins or Snuba and the Sea trek, adventure or simply enjoying a relaxing time on a hammack.


Mexico, at the Caribbean Sea has particular appeal to those interested in exploring underwater. Snorkeling in Mexico can occur in any one of a number of places. All of the major tourist destinations along either coast will offer up some type of Mexico snorkeling experience. Those looking to find the best in Mexico snorkeling will inevitably are drawn to the Mayan Coral Reef off the Caribbean Sea coast. This reef has the distinction of being the second longest in the world, following only the Great Barrier.


Championship golf courses are every golfers dream! Aside from the fact that they are located in the most beautiful natural settings imaginable, the golf courses in Cancun and Riviera Maya meet the highest standards set by professional golf tournaments and expert golfers. Golf fans are among the world’s luckiest because they are able to experience their sport at a level that other major sports can’t even begin to touch. Walking the same fairways as their heroes has done. Teeing off from the very spots where history has been made.

Mayacoba Golf:

A Greg Norman design, El Camaleón Golf Club boasts a spectacular layout winding about the tropical jungle and the mangrove before boldly stretching to the sea. Well reputed among golf's finest players, El Camaleón is the PGA TOUR site for the Mayakoba Classic, the only official PGA TOUR event held outside the U.S.A. or Canada. Here, golf enthusiasts of all skill levels can experience the essence of a pristine and natural landscape, recognized by the Audubon Society. Like the chameleon from which it takes its name, the course offers up ever-changing challenges and alluring vistas: fairways lined with sand dunes and mangroves, distinctive hazards such as cenotes (subterranean caves), crystal-clear lagoons, and greens perched on the edge of the Caribbean Sea. At 7,024 yards, PAR 72 and open daily from 6:30 a.m. to 6:00 p.m., El Camaleón offers a day filled with exhilarating play.

Golf at Playa Mujeres:

Surrounded by the ecological feat, with carefully crafted water holes, jungles, bunkers and greens, utilizing a rearrangement of the site's native plants, trees and other indigenous foliage, Playa Mujeres has become, an international model in preserving the natural flora and wildlife. You will appreciate the lush, well-kept grass and impeccable true-rolling greens. The white sandy beaches and traps are a visual and playing triumph. Several of the holes offer spectacular views of the Caribbean Sea and Isla Mujeres. Everything about the course makes it Cancun's most appealing to the truly discriminating golfer. With its masterfully planned design, expert management and unmatched ocean and lagoon holes, Playa Mujeres Golf Club is already recognized as one of the top courses in Mexico. With a high caliber crew, professional golfers for lessons and tips and a pro shop and restaurant and lounge overlooking the 18th hole that is spectacular. Located just 20 minutes north of the Hotel strip in Cancun you will be at the first tee in minutes of departure.

Scuba Dive:

Scuba diving in Cancun is fantastic because of its wide variety. Divers can enjoy many different coral reefs that are full of marine life, various shipwrecks, incredible night-dives and recently have the option of visiting the underwater sculpture museum created by Jason de Caires Taylor.

Scuba in Cancun offers one tank and two tank dive trips. We choose from 22 different reefs that range from 40-60 ft. deep, and dive in small groups. "6 people maximum per Dive master." The boats may carry more people.

Dive Caverns or Jungle Snorkeling:

Dive in the crystal clear freshwater of the CENOTES located in the jungle of the Yucatan Peninsula, just north of the Mayan ruins of Tulum, that have been featured in National Geographic. If you have never been diving in a cenote it is one of the most unforgettable dives in the world as the visibility is unmatched even in the ocean. Take the great opportunity in a one lifetime to see stalactites, stalagmites and interesting cave fish that only live within the under water systems. It is not every day that you are able to dive in the jungle so take advantage of this unique opportunity.

Dining at Cancun Restaurants:

Cancun is a world travel destination and Cancun restaurants feature cuisine from all over the world. In addition to traditional Mexican food, travelers can enjoy dining at their choice of seafood, Italian, French, American, and Japanese restaurants. Cancun has a wide range of restaurants from traditional Mexican restaurants to luxury cuisine alongside the Nichupte lagoon. You will find something to suit all tastes and budgets, and get fantastic service with a smile. Many restaurants feature live music, fantastic window seating overlooking Cancun Island, and romantic balconies and patios for those who prefer to sit outside.

Cancun Nightlife Experience:

Cancun features the most exciting night clubs and nightlife as one of the main attraction for many of visitors on their vacations. Nightlife can be found all the way from the hotel zone and some of the best nightclubs have a variety of music for all tastes, from salsa, disco to R & B and live music venues, but many clubs and restaurants are located within the hotel district itself; making them a convenient cab ride or bus ride home from an evening on town.


Cancun shopping offers open air markets, open air malls, indoor malls and specialty shops of every shape and size. We have in Cancun shopping malls! Anything from the Market 28 - a handicrafts market - to the most modern shopping mall Plaza Las Americas or Luxury Avenue filled with designer stores. While shopping in Cancun’s malls, you found everything from a new coveted Louis Vuitton purse to a handmade intricate Mayan basket. Most Cancun shopping malls include ATMS and are handicapped accessible.

Shopping hours:

Shopping hours in Cancun vary by the type of store. Generally speaking, Mexican shopper’s stores offer extended opening hours and many stores are open on Sundays, too. Shopping Malls: Cancun's shopping malls open from 11:00 a.m. and stay open until 8pm or 9pm. With Cinema complexes shopping centers stay open later to cinema-goes let out after the late shows, but the stores close down after 8 or 9pm. Pharmacies: Most pharmacies are open extended hours in Mexico: early morning to around 10pm at night. You will always Be Able to find a pharmacy open 24/7.



From stunning beaches with turquoise waters to thick jungles perfect for zip-lines, Cancun has an abundance of activities that lay simmering for you discover.

Cancun’s many attractions extend beyond its Destinations and Attractions. Bustling city, vibrant yet smoothly integrated with foreign cultures and religions harmoniously blend in with natural locales to offer the traveler a multi-faceted experience that begs to be unwrapped.

Tourism is one of the major sources of income for Cancun. Visitors come for the beaches, the city sites and the nature reserves.

Riviera Maya

Forests, jungle, flora and fauna, archaeological sites, solitary beaches, a turquoise-colored sea with crystal-clear water which turns to silver by moonlight, the fantasy and warmth of the tropics, the mystery of the millenary culture which lives on in the Maya people, are just some of the qualities which have turned the Riviera Maya into a destination which can compete favorably with all the rest of the Caribbean's tourist destinations.

Located outside of Cancun along an extensive strip of beach running from Puerto Morelos to Tulum, the Riviera Maya is an impressive combination of enormous hotel resorts, modern marinas, costal ports, theme parks, archeological sites and the natural beauty of virgin beaches and tropical jungle.

The heart of this huge tourism corridor is Playa del Carmen, an old fishing village that now competes with Cancun as an international destination. It attracts millions of tourists every year, who can be seen strolling down its famous 5th Avenue promenade filled with shops, restaurants, bars, and sidewalk cafés.

Isla Mujeres

Near Cancun you can enjoy the beauty of the Island of the women and the famous north beach in which the visitors can have a memory of a place where time stops and peace begins.

The incredible architecture of the cliffs in the south point of the island is located El Garrafon Reef an amazing natural aquarium where you will have the opportunity to enjoy come waters and tropical atmosphere in their facilities.

Ramon Bravo a famous under water explorer and movie director discover the cave of the sleeping sharks, few years ago the native people of the island develop a statue in his name.

Puerto Morelos

Puerto Morelos is a friendly, laid-back fishing village located only 35km from Cancun. You will be seduced by the bohemian, tranquil atmosphere and natural beauty and charm which transport you a million miles away from the glitz and glamour of Cancun. Puerto Morelos, a peaceful village on the Mayan Riviera, offers visitors a glimpse of the real Yucatan. Closer to Cancun airport than Cancun is, Puerto Morelos makes an excellent base for those seeking someplace quieter than glitzy nearby hotspots, Cancun and Playa del Carmen. Government eco-reserve designations protect the reef and mangroves, and the village itself, from development. Thrilling jungle and diving adventures are offered locally.


Beyond the wonderful blue turquoise waters and the white sand is an island with rich history and ancient wonders.

Cozumel is home to the largest reef system in the Americas, the Mesoamerican Reef. Teeming with hundreds of tropical fish, turtles and other vibrant sea life, it is truly a diver's dream. But even if you don't explore down into the depths of the ocean, there is much to see for snorkelers too. There are as many as 250 different species of tropical fish including the queen angelfish and the illusive toadfish, seen nowhere else in the world.

Stop waiting.
Start your trip to Cancún.

Let's Get Started!

We new friends!

Please feel free to contact us via the following channels